Voicemail has long been the kingpin of residential messaging, but lack of new revenue-streams in legacy voicemail systems have become a major limitation for service providers.

InTouch™'s Next Generation Voicemail solutions help service providers reinvigorate their residential voicemail offering, enhancing revenue streams from this valuable segment through the gradual introduction of new, more lucrative services and features.

InTouch's Next Generation Voicemail solutions are designed to seamlessly replace legacy systems and smoothly integrate into the service provider's environment. InTouch's voicemail solution can exist alongside a legacy system, providing the same perceived functionality while forming the base for upgrading subscribers to enhanced voicemail services.

InTouch's OPENVoicemail is based on open architecture and standard protocols. OPENVoicemail service complies with the existing feature set of legacy voicemail systems and represents the next generation of voicemail systems - IP-based and email-centric.

OPENVoicemail is designed to smoothly replace legacy voicemail systems and seamlessly integrate into the operator's environment. The OPENVoicemail service can operate alongside a legacy system, providing the same user interface and functionality, while forming the base for upgrading subscribers to a range of new, advanced services.

OPENVoicemail service has several additional enhanced capabilities that leverage the standard voicemail to be attractive and generate more revenues, including:

• Voice to MMS
  During a message retrieval session, subscribers may forward a played voice messages as MMS message to mobile device or forward it to an email address. The subscriber may add a voice note to the sent message.
  
  
• Callback
  During a message retrieval session, the subscriber may return a call to the caller. At any time, the subscriber can return to the voicemail session and continue the retrieval session.
  
  
• Fax to Email
  A subscriber receives a virtual fax number and a fax mailbox. Faxes that are sent to this number are deposited in a fax mailbox. The faxes are forwarded to an email address and can then be viewed/printed/saved.
  
  
• Notifications of new messages
  The subscriber can define the mailbox to send notification (including time and sender info) of new incoming messages and receive them as SMS or email message.
  
  
• CLI to SMS
  During a message retrieval session, the subscriber may forward the CLI of a voice message as an SMS message to his or hers mobile device. At later stage, the subscriber can return a call to the caller without the need to write down the CLI or to break the message retrieval session.
  
  
• Record & Send
  A subscriber may record a voice message and send it to another subscriber or to a mailing list. The message will be deposited directly in the recipients' mailboxes without ringing their phones.
  
  
• Web-based self-provisioning
  A subscriber can self-provision the mailbox using a standard Web browser, including Greetings, PIN code and mailbox preferences.
  
  
• Family Mailbox
  A common mailbox for several subscribers (e.g. family) who share a single phone line. Each member has a separate voicemail mailbox and has several personal options related to his or hers mailbox (such as Greetings and PIN code).

• Stepping stone for introducing advanced Value Added Services
  
  
• Smooth integration and migration to enhanced services
  
  
• Leverage existing voice infrastructure
  
  
• Suite of additional features to stimulate voicemail usage

• Voicemail accessible anywhere, anytime, on any device
  
  
• Enhanced user interface functionality