Communications Service Providers (CSPs) are constantly seeking ways to deliver enhanced services that will create new revenue streams and ensure customer loyalty and satisfaction. At the same time, carriers are looking for ways to significantly reduce operating expenses and increase profitability. The challenge is to introduce new products and services that combine low cost of ownership with a fast Return On Investment, while protecting investment in existing infrastructure and maintaining a competitive edge.

InTouch, CTI²'s Next Generation Messaging Platform answers all these needs, opening the door for service providers to offer services to best fit subscriber profiles - from standard Voicemail up to the most advanced Video Messaging and Unified Communications services. By replacing an existing legacy voicemail platform with InTouch, the service provider will realize a huge reduction in operation and maintenance costs through consolidation of messaging systems and leveraging common storage components and IP standards.

InTouch is an IP-based, email-centric, telco-grade platform, conforming to the high-availability, reliability, scalability, and security standards that service providers require. InTouch's distributed, multi-tiered architecture means that there is no single system point of failure. InTouch's open architecture is based on industry-standard protocols, facilitating interoperability and integration with best of breed, third-party applications. InTouch also supports all types of telephony networks: SS7, ISDN and IP-telephony (SIP and H.323).

InTouch allows service providers to initially offer subscribers simple applications, then gradually roll out increasingly advanced next generation messaging solutions, step-by-step migrating subscribers from existing voicemail system to new, more lucrative services with more attractive features.

InTouch, CTI²'s Next Generation Messaging Platform offers service creation environment. Service providers may tailor specific services for any target market they wish to approach or they can select from the InTouch suite of off-the-shelf messaging solutions specially tailored to the mobile and residential market and to the business and hosted services market.

InTouch allows service providers to roll out quickly and seamlessly new, advanced, and fully branded messaging and communications services for productivity-hungry business customers or for residential customers. Providers can mix and match only the applications that are suitable to their customers, bundle pre-defined packages, or customize and create new services.

InTouch provides a wealth of solutions for both the residential and business subscribers: