CTI Squared (CTI²), a leading developer of communications and messaging solutions for wireless and wire line service providers, announced the availability of InTouch. This messaging platform meets the needs of service providers for flexible messaging offerings and provides a smooth upgrade path from legacy voicemail platforms to next generation IP-based platforms. InTouch enables service providers to deploy multiple enhanced services in a modular fashion to targeted groups of customers using a single platform. The product's modular design and open architecture enable service providers to shake off restrictions of legacy systems, reduce reliance on multiple application vendors, improve time-to-market and profitability by deploying services with proven business models, and lower the total cost of ownership.
“One of the major benefits of CTI²’s InTouch platform is that it represents a next generation solution with IP capabilities, from which migration to unified communications and support for additional enhanced services can be offered incrementally and smoothly” said Ronald Gruia, program leader for Enterprise Communications Solutions at Frost & Sullivan.
With InTouch, CTI² has unbundled its unified communications offering into separate applications. These applications are easier to sell by the service provider, easier to understand and use by their subscribers, leverage previous infrastructure investments, and provide a faster Return on Investment (ROI).
For example, one of the unbundled applications included with InTouch is Voicemail-PLUS. It is a small step from legacy voicemail into the world of IP enhanced services providing carriers a competitive edge. Voicemail-PLUS smoothly replaces any legacy voicemail platform, but offers additional benefits to users such as: visual access to voicemails via Web, WAP, MMS, 2.5/3G smart phones with J2ME clients, wireless PDAs, as well as enhanced call management and message notification capabilities.
”One size does not fit all,” claimed Boaz Gruener, vice president of marketing and product management of CTI². “Our customers want services that will increase their revenue per user (ARPU) while decreasing their operations costs and investments. With InTouch, service providers are able to pick-and-choose the services that make sense to their business situation and user needs. The modularity of our product will lower their risk, and the variety of services will give them and their users an unmatched selection of features -- all available on one platform.”
InTouch
InTouch is an IP-based messaging platform that includes a suite of enhanced services applications. The platform is standards-based and stores email, voicemail, fax, SMS and multi-media messages in a single mailbox. InTouch integrates with any message store, including Critical Path, Openwave, Mirapoint, MS Exchange, and others. It also interoperates with any cellular, fixed-line, IP, and Cable network, and integrates with billing and operations and support systems (OSS).
Service providers can pick-and-choose from a variety of messaging solutions available with the InTouch platform to create unique service packages targeted at specific classes of customers, such as business, residential, and mobile. Applications include:
- OPENVoicemail™: An IP-based alternative to legacy systems
- VoicemailPLUS™: Next Generation Voicemail with visual access and revenue generation features
- EmailPLUS™: An upgrade to existing email service, providing a package of applications and enhanced user interfaces for mobile access
- Virtual-Fax: Provides a virtual fax number and desktop fax services
- Unified Communications: One mailbox for all message types together with ubiquitous, real-time access - anywhere anytime
- Multi-Media Messaging: Integrated multi-media MMS messaging, voice, text picture, and video as an extension of email and mobile messaging.
In addition, InTouch applications include Message Delivery and Notification service, Find Me - Follow Me and Single Number Reach, Mobile-Mail and a variety of customized services.
InTouch also makes it possible for service providers to offer hosted services to corporate customers using the same platform. Services include unified communications, voicemail, fax, email and calendar services.
New Website Supports InTouch
CTI² has re-launched its website to provide up-to-date information about InTouch. The new site can be found at: www.cti2.com. For more information about InTouch, contact CTI² in North America at 1-800-257-0666.
About CTI²
CTI² develops and markets open, standards-based, enhanced messaging and communications platforms deployed worldwide by service providers and enterprises. For service providers, InTouch, CTI²'s communication and messaging platform provides a unique telco-grade solution that enables rapid deployment of customized suites of the value added messaging services that end users desire.
CTI²’s W.W.Office™ enterprise platform enables businesses to enhance their employees' productivity and improve customer service while reducing the cost of ownership.
As a market leader, CTI²'s platforms fully integrate data and voice messaging services over Internet and Intranet, PSTN, cellular, cable and enterprise networks. CTI² partners with industry-leading companies to provide integration, service, and support around the world.
# # #
Press Contact for CTI²:
John Comando
Needham Group
Tel: +1 781 235 6076
johnc@cti2.com
CTI², the CTI² logo, InTouch, W.W.Office, OPENVoicemail, VoicemailPLUS, and EmailPLUS are trademarks of CTI Squared Ltd. All other trademarks are property of their respective owners. |
