The University of Michigan is using CTI²’s unified communications platform in a trial. The platform will support up to the 60,000 people on all of the university’s campuses.

The IP-based unified messaging system will include voicemail, fax, email, SMS and pager services. It seems the campus was overdue.

“We are excited about the potential this product offers for us to upgrade the voice mail system we have had in place for almost ten years,” says Andrew Palms, director of information technology communications for University of Michigan.

CTI²’s platform will replace the existing voicemail system that includes Comverse’s Trilog and Nortel’s Meridan Mail. The CTI² messaging platform integrates with the University’s legacy PBX’s, and Cisco’s new VoIP IPBX.

The service will provide each user with a single mailbox to retrieve and respond to voice, fax and email messages. Students can listen to voicemails using email clients, use a single telephone number for receiving voice and fax messages, listen to email messages using text-to-speech technology, send faxes with attachments and receive SMS and pager notifications for incoming messages utilizing multiple user interfaces such as telephone, Web browser, PC client and PDA.